Privacy Policy

This Privacy Policy explains how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website pizzas-pequods.top, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or interacting with any of our digital services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms stated herein, please discontinue use of our services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other applicable federal and state statutes.

1. About Us

Pequod's Pizza is a food service business operating through the website pizzas-pequods.top. We are dedicated to delivering exceptional dining experiences, whether through in-store dining, takeout, or online ordering. Your trust matters deeply to us, and we take every reasonable measure to ensure that your personal information remains secure and is used only for legitimate and disclosed purposes.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at pizzas-pequods.top
• Online food ordering systems and checkout processes
• Email communications, contact forms, and customer support interactions
• Promotional campaigns, loyalty programs, and newsletters
• Social media pages and third-party platforms where we maintain a presence
• In-store interactions, reservation systems, and feedback forms
• Any other digital touchpoints where we collect personal information

This Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.

3. Information We Collect

We collect various types of information in connection with your use of our services. The categories of information we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, make a reservation, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Date of birth (for age verification and promotional purposes)
• Username and password for account holders
• Profile photo or avatar (if voluntarily provided)

3.2 Payment and Financial Information

When you make a purchase through our website or ordering platform, we collect payment information necessary to complete your transaction. This includes:

• Credit or debit card number (last four digits only, stored post-transaction)
• Billing address associated with your payment method
• Transaction identifiers and order confirmation numbers

3.3 Order and Transaction Data

We collect data related to the food orders you place, including:

• Items ordered, customizations, and special requests
• Order history and frequency
• Delivery addresses and preferred pickup locations
• Timestamps of orders and transactions
• Promotional codes or discounts applied

3.4 Usage and Technical Data

When you access our website, we automatically collect certain technical and usage information through cookies and other tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages visited, links clicked, and time spent on each page
• Search queries made within our website
• Session duration and frequency of visits
• Error logs and diagnostic information

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience and gather analytical data. For detailed information on our use of cookies and how to manage your preferences, please refer to our Cookie Policy available on our website.

3.6 Communications and Feedback Data

When you communicate with us via email, phone, online chat, or feedback forms, we may collect:

• The content of your messages and inquiries
• Customer service tickets and records of interactions
• Reviews, ratings, and testimonials you submit
• Survey responses and feedback you provide

3.7 Marketing and Preference Data

With your consent, we may collect information about your marketing preferences, including:

• Email newsletter subscription status
• Opt-in or opt-out preferences for promotional communications
• Loyalty program participation and reward points history
• Favorite menu items and dietary preferences (when voluntarily provided)

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media presence)
• Third-party food delivery platforms and aggregators
• Advertising partners and analytics providers
• Publicly available databases and directories

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your data to:

4.1 Provide and Fulfill Our Services

• Process and fulfill your food orders, deliveries, and reservations
• Create and manage your customer account
• Send order confirmations, receipts, and delivery status updates
• Handle returns, refunds, complaints, and customer service inquiries
• Manage loyalty program memberships and reward redemptions

4.2 Improve Our Services and Operations

• Analyze website traffic patterns and user behavior to enhance our website
• Evaluate the performance of our menu items and promotions
• Conduct internal research, testing, and quality assurance
• Identify and resolve technical issues, bugs, or security vulnerabilities
• Train staff and improve customer service protocols

4.3 Marketing and Promotional Communications

• Send you promotional offers, discounts, and newsletters (with your consent)
• Notify you about new menu items, seasonal specials, and events
• Deliver personalized recommendations based on your order history and preferences
• Run targeted advertising campaigns on our website and third-party platforms
• Conduct contests, sweepstakes, or promotional events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, updating your account preferences, or contacting us directly at [email protected].

4.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations
• Respond to legal processes, court orders, or government agency requests
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Enforce our Terms of Service and other applicable agreements
• Protect the rights, property, and safety of our customers, employees, and business

4.5 Business Operations and Analytics

• Perform aggregated statistical analyses to understand customer trends
• Plan business expansions, menu development, and operational strategies
• Maintain accurate business records and financial accounting
• Facilitate business transactions such as mergers, acquisitions, or asset sales

5. Legal Basis for Processing Your Information

Under applicable U.S. federal and state privacy laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and securing our systems, provided those interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or legal processes.
• Consent: Where required by law, we process your information based on your freely given, specific, and informed consent, which you may withdraw at any time.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party service providers to assist us in operating our business and delivering our services. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was disclosed. Categories of service providers include:

• Payment processing companies (e.g., Stripe, PayPal, Square)
• Food delivery and logistics partners
• Web hosting, cloud storage, and IT infrastructure providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Website analytics services (e.g., Google Analytics)
• Advertising and retargeting platforms (e.g., Google Ads, Meta Ads)
• Fraud detection and cybersecurity services

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Investigate and report illegal activity or violations of our terms
• Protect and defend the rights and property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users, employees, or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when you participate in co-branded promotions or integrate third-party services with your account.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, local storage, and other tracking technologies to provide a better user experience and gather analytical data about how our website is used.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your shopping cart and session.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and where users encounter errors.
• Functional Cookies: Remember your preferences, such as language settings and previously viewed items.
• Marketing and Advertising Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns.

7.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings or by using our cookie preference center available on our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to complete orders.

For more detailed information about the specific cookies we use, their purposes, and how to opt out, please review our full Cookie Policy on our website.

8. Data Security

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology (HTTPS protocol).
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, protected by multi-factor authentication.
• Payment Security: We are committed to PCI-DSS compliance and work with certified payment processors to handle financial transactions securely.
• Firewalls and Intrusion Detection: We maintain firewalls and security monitoring systems to detect and respond to potential threats.
• Regular Security Audits: We conduct periodic reviews and vulnerability assessments of our systems and processes.
• Employee Training: Our staff members are regularly trained on data security best practices and privacy obligations.
• Data Minimization: We collect only the data necessary for the stated purposes and avoid processing unnecessary personal information.

9. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

9.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.

9.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. We will take reasonable steps to verify your identity and update your information accordingly.

9.3 Right to Deletion

You have the right to request that we delete the personal information we hold about you, subject to certain exceptions permitted by law (such as when the information is needed to complete a transaction, comply with a legal obligation, or for fraud prevention).

9.4 Right to Data Portability

Where technically feasible and required by law, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transmit your data to another service provider.

9.5 Right to Opt Out of Sale or Sharing

We do not sell your personal information. However, to the extent that any of our advertising activities may constitute "sharing" of personal information under the CPRA, you have the right to opt out of such sharing for cross-context behavioral advertising purposes. You may exercise this right by contacting us at [email protected].

9.6 Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information (such as health-related dietary information you voluntarily share), you have the right to request that we limit its use to what is necessary for the purposes for which it was collected.

9.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not be denied services, charged different prices, or provided a lower quality of service based on your exercise of privacy rights.

9.8 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

9.9 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at pizzas-pequods.top and submitting a request through our contact form

We will respond to your request within 45 days of receipt. If additional time is required, we will notify you of the extension and provide a reason. You may designate an authorized agent to submit requests on your behalf, subject to verification of the agent's authority.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following retention guidelines apply:

When personal data is no longer required, we will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, and we do not intend to collect information from individuals under 18.

If you are under 18 years of age, please do not use our website, create an account, or submit any personal information to us. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

Pequod's Pizza is a United States-based business, and your personal information is primarily collected and processed within the United States. However, some of our third-party service providers, technology partners, and cloud infrastructure services may be located in or may process data in countries outside the United States.

If your information is transferred internationally, we ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your information, including:

• Contractual clauses and data processing agreements with third-party processors
• Ensuring that receiving parties maintain security standards equivalent to our own
• Compliance with applicable U.S. export laws and international data transfer frameworks

By using our services from outside the United States, you understand and acknowledge that your personal information may be transferred to and processed in the United States, where data protection laws may differ from those of your country of residence.

13. California Privacy Rights (CCPA/CPRA)

If you are a resident of the State of California, you have specific privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). In addition to the general privacy rights outlined in Section 9, California residents are entitled to the following:

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account username)
• Commercial information (order history, products purchased)
• Internet or other electronic network activity information (browsing behavior, interaction with our website)
• Geolocation data (approximate location based on IP address or delivery address)
• Inferences drawn from personal information to create a profile (preferences and order habits)

13.2 "Do Not Sell or Share My Personal Information"

California residents have the right to opt out of the sale or sharing of their personal information. As stated above, we do not sell personal information. To the extent any sharing for advertising purposes may qualify under CPRA, you may opt out by contacting us at [email protected].

13.3 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about the disclosure of personal information to third parties for direct marketing purposes. To submit such a request, please contact us at the email address below.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media pages, food delivery platforms, and other external services. These third-party sites operate independently and have their own privacy policies that govern the collection and use of your personal information. We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to review their respective privacy policies before providing any personal information.

Our website may integrate with third-party services such as:

• Social media platforms (Facebook, Instagram, X/Twitter)
• Food delivery aggregators (e.g., DoorDash, Uber Eats, Grubhub)
• Mapping and location services (e.g., Google Maps)
• Payment gateways and financial services

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may resolve the matter promptly and effectively.

15.1 Internal Complaint Process

To submit a privacy complaint or concern, please contact our privacy team at:

• Email: [email protected]
• Website: pizzas-pequods.top

We will acknowledge your complaint within 10 business days and aim to resolve the matter within 45 days. If additional time is required, we will inform you in writing.

15.2 Regulatory Complaints

If you are not satisfied with our response or believe that we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant data protection authority:

• Federal Trade Commission (FTC): The FTC oversees consumer protection and privacy enforcement at the federal level. You may file a complaint at ftc.gov/complaint or call 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file complaints with the CPPA at cppa.ca.gov.
• State Attorney General: Residents of other states may contact their state's Attorney General office for assistance with privacy-related complaints.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technological advancements, or applicable laws and regulations. When we make material changes to this Policy, we will:

• Post the revised Privacy Policy on our website with an updated "Last Updated" date
• Send an email notification to registered account holders where required by law
• Display a prominent notice on our website homepage for a reasonable period following the update

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

17. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the following information:

We are committed to working with you to resolve any privacy concerns in a timely and transparent manner. All privacy-related inquiries are handled with the highest level of confidentiality and professionalism.