Terms of Service

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pequod's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzas-pequods.top (the "Website"), as well as all related services, features, content, and functionality offered through the Website or otherwise provided by Pequod's Pizza.

By visiting our Website, creating an account, placing an order, submitting any form, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference. If you are using our Website on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.

You must be at least eighteen (18) years of age to use our Website and place orders for food and beverages. By using our services, you represent and warrant that you meet this age requirement. If you are under the age of eighteen (18), you may only use our Website with the involvement and consent of a parent or legal guardian.

We reserve the right to modify these Terms at any time, and any such changes will be effective immediately upon posting to the Website. Your continued use of our Website following any changes constitutes your acceptance of the revised Terms.

2. Description of Services

Pequod's Pizza operates as a food service business offering the following services through its Website and related channels:

• Online Food Ordering: Customers may browse our menu and place orders for delivery, carryout, or dine-in (where available) through our Website or affiliated third-party platforms.
• Menu Information: We provide detailed information regarding our food and beverage offerings, including descriptions, pricing, and nutritional information where available.
• Account Management: Users may create accounts to manage their order history, saved payment methods, preferences, and loyalty program participation.
• Promotions and Special Offers: We may, from time to time, offer discounts, promotions, coupons, and loyalty rewards through our Website.
• Customer Support: We provide customer service and support through various channels including email and phone.
• Catering and Group Orders: We may offer catering services and the ability to place large or group orders subject to additional terms and conditions.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

All food items and menu options are subject to availability. We reserve the right to substitute ingredients, modify menu items, or discontinue any product at any time. While we make every effort to accurately represent our food offerings on the Website, actual products may vary. Images shown on the Website are for illustrative purposes only.

3. User Accounts and Registration

To access certain features of our Website, including placing orders and managing preferences, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security of your password and accept all risks of unauthorized access to your account;
• Notify us immediately at [email protected] if you discover or suspect any security breach related to your account;
• Accept responsibility for all activities that occur under your account, whether or not you authorized those activities.

We reserve the right to suspend or terminate your account at our sole discretion, including if we reasonably believe that you have violated any provision of these Terms. We also reserve the right to refuse service to any person for any reason not prohibited by applicable law.

4. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations, including but not limited to those of the United States and the state in which you are located.

4.1 General User Obligations

You agree to:

• Provide truthful, accurate, and complete information in all interactions with our Website and staff;
• Pay for all orders placed through our Website or other channels in a timely manner;
• Comply with all applicable federal, state, and local laws, including food safety laws, consumer protection regulations, and payment regulations;
• Use our Website and services only for personal, non-commercial purposes unless you have entered into a separate written agreement with us for commercial use;
• Maintain respectful and lawful conduct when interacting with our staff or other users.

4.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities:

• Using our Website for any fraudulent, deceptive, or unlawful purpose, including but not limited to submitting false orders, using stolen payment information, or misrepresenting your identity;
• Attempting to gain unauthorized access to any portion of our Website, server, network, or system;
• Transmitting any viruses, worms, defects, Trojan horses, malicious code, or any other items of a destructive nature;
• Engaging in any conduct that restricts or inhibits any other person from using or enjoying our Website;
• Harvesting, scraping, or collecting data from our Website using automated means or any robot, spider, crawler, or similar tool without our express written consent;
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of our Website or any underlying software;
• Using our Website to send unsolicited communications (spam) to other users or third parties;
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity;
• Posting or transmitting any content that is unlawful, defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable;
• Circumventing, disabling, or otherwise interfering with security-related features of the Website;
• Using our services to place fictitious, malicious, or bad-faith orders with the intent to cause harm to our business operations;
• Violating any applicable food safety, consumer protection, or e-commerce regulations.

Any violation of these prohibitions may result in immediate termination of your account and access to our services, and may subject you to civil and/or criminal liability.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food and/or beverages subject to these Terms. We reserve the right to accept or reject any order at our sole discretion. An order confirmation sent to your email address does not constitute final acceptance; your order is accepted when it is confirmed as being prepared.

We make every effort to ensure that the information on our Website, including prices and menu availability, is accurate. However, errors may occur. In the event that a pricing error is discovered, we will notify you as soon as reasonably practicable and offer you the option to confirm your order at the correct price or cancel it for a full refund.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable taxes, fees, and delivery charges, which will be clearly disclosed at checkout. Prices are subject to change at any time without prior notice. Promotions and discounts are subject to their own terms and conditions and may not be combined unless expressly stated.

5.3 Payment Terms

We accept various forms of payment as indicated on our Website at the time of checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is true, correct, and complete;
• You will pay all charges incurred by you or on your behalf at the prices in effect when such charges are incurred, including applicable taxes and fees.

We use industry-standard encryption and security measures to protect your payment information. However, we are not liable for any unauthorized use of your payment information resulting from factors outside our reasonable control.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has begun. If you experience a quality issue or receive an incorrect order, please contact us at [email protected] within twenty-four (24) hours of your order. We will review your complaint and, at our sole discretion, offer a replacement, store credit, or refund as appropriate.

Orders may be cancelled without charge if cancelled before preparation has begun. Once preparation has started, cancellations may not be accommodated, or cancellation fees may apply.

6. Intellectual Property Rights

All content, materials, and features on our Website — including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website — are the exclusive property of Pequod's Pizza or its licensors and are protected by United States copyright, trademark, trade dress, and other intellectual property laws.

The Pequod's Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pequod's Pizza or its affiliates. You may not use any such marks without the prior written permission of Pequod's Pizza. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

6.1 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from our Website;
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text;
• Delete or alter any copyright, trademark, or other proprietary notices from copies of materials from our Website;
• Access or use the Website for any commercial purpose or for any public display (commercial or non-commercial).

Any use of our Website or its content not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other applicable laws.

6.2 User-Submitted Content

If you submit any content to our Website, including reviews, comments, photographs, or other materials ("User Content"), you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or control all rights to the User Content you submit and that it does not violate any third-party rights or applicable laws.

7. Disclaimer of Warranties

YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR SOLE RISK. OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEQUOD'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH OUR WEBSITE;
• WARRANTIES THAT OUR WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR FREE OF ERRORS OR VIRUSES;
• WARRANTIES REGARDING THE RESULTS OBTAINED FROM THE USE OF OUR SERVICES.

We do not warrant that our Website will meet your specific requirements or that defects will be corrected. No advice or information, whether oral or written, obtained from Pequod's Pizza or through our Website shall create any warranty not expressly stated in these Terms.

7.1 Food Allergen Disclaimer

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE LAWS OF THE UNITED STATES, PEQUOD'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• DAMAGES ARISING FROM STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR THROUGH OUR WEBSITE;
• DAMAGES ARISING FROM ANY OTHER MATTER RELATING TO OUR WEBSITE OR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PEQUOD'S PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza, its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees and court costs) arising from or related to:

• Your use of and access to our Website and services;
• Your violation of any provision of these Terms;
• Your violation of any third-party rights, including without limitation any intellectual property, privacy, or contractual rights;
• Your violation of any applicable federal, state, or local law, regulation, or rule;
• Any User Content submitted by you;
• Any fraudulent, deceptive, or harmful conduct by you in connection with our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to our collection and use of your personal information as described in the Privacy Policy.

We comply with applicable United States privacy laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, and, where applicable, the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA) for California residents.

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms, including delivery platforms, payment processors, and social media sites. These links are provided for your convenience and information only. We have no control over the content, privacy practices, or policies of third-party websites, and we are not responsible for the accuracy, legality, or any other aspect of these external sites.

The inclusion of any link on our Website does not imply our endorsement of the linked site. Your use of third-party websites is entirely at your own risk and subject to the terms and conditions and privacy policies of those websites. We encourage you to read the terms and privacy policies of any third-party websites you visit.

12. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to them, including their formation, validity, interpretation, and enforcement, shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pequod's Pizza is registered and operates, without regard to conflict of law principles.

Subject to the Dispute Resolution section below, you agree that any legal action or proceeding arising out of or related to these Terms or your use of our Website shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You consent to the personal jurisdiction of such courts and waive any objections to the laying of venue in such courts.

We acknowledge and comply with applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in or affecting commerce. Nothing in these Terms is intended to limit any rights you may have under applicable federal or state consumer protection laws.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal legal action, we encourage you to first contact us directly to seek an informal resolution. Most concerns can be resolved quickly and satisfactorily through direct communication. Please contact us at [email protected] with a detailed description of your concern. We will use good-faith efforts to respond within thirty (30) days and work toward a mutually acceptable resolution.

13.2 Binding Arbitration

If informal resolution efforts fail, any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be finally settled by binding arbitration administered in the United States in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed by the parties. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You and Pequod's Pizza agree that any arbitration will be conducted on an individual basis and not as a class, consolidated, or representative action. You expressly waive any right to bring or participate in a class action lawsuit or class-wide arbitration.

13.3 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction, provided that the matter remains in such court and is not removed or appealed to a court of general jurisdiction.

13.4 Exceptions

Nothing in this section shall prevent either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration, or from enforcing intellectual property rights through judicial proceedings.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or maintain an account with us. We reserve the right to terminate or suspend your access to our Website and services, with or without notice, for any of the following reasons:

• You have violated any provision of these Terms;
• We reasonably believe that your conduct poses a risk of harm to Pequod's Pizza, other users, or third parties;
• We are required to do so by law or regulatory authority;
• We decide to discontinue or materially alter our services;
• Extended periods of account inactivity as determined by us in our sole discretion.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use our Website and services will immediately cease.

All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, disclaimers, indemnification, limitations of liability, dispute resolution provisions, and governing law provisions.

15. Changes to These Terms

We reserve the right to modify, update, or replace any part of these Terms at any time and in our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Website.

It is your responsibility to review these Terms periodically for any changes. Your continued use of our Website and services following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using our Website and services immediately.

We recommend that you print or save a copy of these Terms for your records each time you review them. We will not provide individual notifications for minor, non-material changes to these Terms unless required by applicable law.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be construed as if the invalid, illegal, or unenforceable provision had never been included.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms. No waiver by either party of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Terms.

17. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other agreements expressly incorporated herein by reference, constitute the entire agreement between you and Pequod's Pizza with respect to your use of our Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No waiver by Pequod's Pizza of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pequod's Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Force Majeure

Pequod's Pizza shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic or public health emergencies, fire, flood, earthquake, severe weather, labor disputes or strikes, supply chain disruptions, government orders or regulations, acts of terrorism, war, civil unrest, power outages, internet or telecommunications failures, or any other cause beyond our reasonable control.

In the event of a force majeure, we will use commercially reasonable efforts to resume normal operations as soon as reasonably practicable and will notify customers of any significant service disruptions where feasible.

19. Accessibility

Pequod's Pizza is committed to making our Website accessible to all users, including those with disabilities. We strive to comply with applicable accessibility standards and guidelines. If you experience any difficulty accessing our Website or services due to a disability, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

20. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you wish to exercise any rights you may have under applicable law, please contact us using the information provided below:

We will make every effort to respond to your inquiries within a reasonable timeframe, generally within five (5) to ten (10) business days. For urgent matters, please indicate the nature of your concern in your communication subject line.

These Terms of Service were last updated on April 15, 2026. © 2026 Pequod's Pizza. All rights reserved.